Most items are now available for NATIONAL DELIVERY please go to our on-line shop more details. www.wilfirs.com
At Wilfirs we operate a FREE DELIVERY service in the Coventry area for orders over £120.00, there are small charges for orders under this amount. The delivery is to the side of wherever our delivery lorry can park, and goods will be stacked as neatly as possible.
There will be a surcharge for deliveries outside Coventry area.
The online shop will price your order at our collected prices and add a delivery charge to the order. If you order over the phone or at our sales counter we will use delivery inclusive prices, the overall totals will be the same.
We will allocate a day for delivery but not a time. Any approximate delivery times given are only a guide and cannot be guaranteed, they may have to be altered by the driver because of the route he has to take and the weight distribution on the lorry.
The driver CANNOT carry goods into your property or past the building line. We can, by prior arrangement, deliver goods onto your property but this will be chargeable and you will be asked to sign a waiver regarding any damage that may be caused during delivery.
If your delivery is for heavy materials (any item over 25kgs) we need an able bodied person present to help the driver off load. If this is not possible there are certain days when the vehicle has two people delivering.
The delivery will be made on a hard surface and our driver will unload from our vehicle to a place immediately adjacent to our vehicle. Should you request our driver to drive our vehicle off the hard road our driver may do so at his own discretion but will not be responsible for damages to drives, lawns, edgings, gates, fences, manholes or another structure or item.
As this is a free delivery service we must point out that we will have to charge delivery for any returns or exchanges.
We will reduce the delivery charge on a small extra order if the previous order is over £250.00.
Your Timber ...Timber is a natural product & when exposed to nature may shrink, swell, split & distort especially during weather extremes. This is a natural process and will not affect its structural properties. We cannot accept any claims for returns in regard to these natural processes.
At Wilfris we advise all customers to not treat their new fence panels when they first purchase them. At Wilfirs we advise that you leave painting your panels for approximately 12 months, this is to let the new panel settle and to weather through the four seasons
Should any component part warp, split or distort we will replace only the component part, not the whole product and it is the customers responsibility to fit the replacement part..